Help Us Improve

REPORT A BUG OR
SUGGEST A FEATURE

Found something broken? Have an idea that could make GatePlus better for your society? We want to hear from you — every report and suggestion directly shapes our roadmap.

< 48h
Bug response time
95%
Issues resolved
Monthly
Feature review cycle

Bug Report Form

All fields are required

Low
Minor issue, workaround exists
Medium
Affects workflow but not blocking
High
Major impact on daily operations
Critical
System down / data loss risk
Tip: Include screenshots or screen recordings when contacting support to speed up resolution.

🐛 Reporting Tips

    Be specific about what steps cause the bugInclude browser/device info if relevantOne bug per report for faster resolutionCheck if a similar bug already exists

Response SLA

Critical Bug2–4 hours
High Priority24 hours
Medium / Low48–72 hours
Feature RequestMonthly review

🚨 System Down?

For critical outages contact us directly at sales@gateplus.in or call +91 79779 07989

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